Order Queries

What is the Status of My Order?

Once your order has been placed, your order status will remain as "Submitted to Fulfillment" until your order is processed and dispatched.  Once dispatched, your order status will update to "Fulfilled" and you will receive an email notification. If you have created an account prior to placing your order, you can log in to view your order status and order history under My Account.

 

Payment

Can I pay by credit card? 

Yes, we accept all major cards: Visa, Mastercard, American Express (USD Only) and Paypal.

        

Product Queries

Where is Burleighware made?

Burleigh is crafted with great care and skill at Middleport Pottery in Stoke-on-Trent, England. 

Are Burleigh products dishwasher and microwave safe? 

Yes, the durable glaze will protect it from wear and is therefore safe for use in the dishwasher and microwave.

Are Burleigh products oven and freezer proof?

Burleighware is not oven or freezer proof.

What are the dimensions and capacities of Burleighware?

All of our items vary in dimension and capacity, all information around sizing can be found  here.

How should I care for my Burleighware?

Our products are microwave and dishwasher safe. We recommend using low temperatures and liquid detergents when washing, or alternatively washing by hand and drying with a soft cloth. Burleighware is unsuitable for oven and freezer use.

What is transferware? 

Transferware is achieved by tissue transfer printing from hand engraved copper plates. Burleigh is the only pottery in the world to still use this highly skilled, 250-year-old process. We believe that it gives the best finish, and ensures the quality and individuality of every Burleigh piece.

Why is the pattern not always the same on my Burleigh Pottery?

Using the tissue transfer printing process which is done by hand, means that there will always be minor signs of variation. This is what makes Burleigh distinct, as it is hand decorated by our skilled artisans for you.

Why do some items show a join in the pattern?

Burleigh designs are printed from the engraving and come out in a long length of pattern on tissue paper. As each section of tissue is applied to the pot by hand, there is a point where the two ends meet. We try to make this as imperceptible as possible, but joins are impossible to eliminate entirely.

Why do plates and dishes have slight marks underneath? 

These marks are where they have been supported with kiln furniture. Plates and dishes are supported in three spots with pins - this suspends them and prevents them from sticking to each other.

What are seconds?

Burleighware is handmade and occasionally slight faults appear in the glaze and pattern. These do not pass our rigorous inspections, and are therefore deemed as seconds. Seconds are sold at a discount price and are available to buy online and in our Factory Shop at The Middleport Pottery.

What is the glaze?

The glaze is a specialist ingredient that is fused to our Burleighware, giving it a protective coat and beautiful finish.

What is earthenware?

Earthenware is a general term for a type of clay body. It is distinct from bone china and porcelain.

 What is in Burleigh's clay?

Our clay includes: ball clay, china clay, flint and felspar. The flint gives the body additional strength and the felspar is a flux, which causes a chemical reaction during the firing process altering the temperature.

Are Burleigh products lead safe? 

Yes, Burleighware has passed the USA lead release tests (Prop 65). 

I have a piece of Burleigh ware and would like to know its history.

We understand that Burleigh has a long history and many well loved pieces are passed down within families or acquired without any background knowledge. Unfortunately we do not offer the service of giving information regarding older pottery items made by us in the past. We can however recommend the book 'Burleigh the story of a pottery' by Julie McKeown (ISBN 0-903685-80-9) which contains a lot of useful information on past patters and shapes. For valuations we recommend that you contact a good quality auction house or antiques dealer.

How much is antique Burleighware worth?

Regrettably, we are not qualified to give valuations on antique pieces of Burleigh.