We aim to process your order within 3-5 business days of receiving your order. You will be contacted if for any reason part or all of your order cannot be fulfilled within this time with an expected delivery date.

Your order will be sent via our contracted carrier within the US. Shipping Fees are based on your order total after any promotional discounts, voucher codes or state taxes are applied when determining shipping:

* We offer free delivery on orders over $150 (US delivery addresses only). This is based on our Standard Delivery Service. Express shipping is not available at this time. Once you've completed checkout, we cannot reroute your order or change your shipping address.
For security purposes, we're unable to redirect a shipped package. If our shipper is unable to deliver the package to the address you provided, the parcel will be returned to our fulfillment center and processed as a return.

We will only accept orders for delivery within the US and Canada. If you require delivery to any other destination (including US Territories: American Samoa, Guam, Northern Marina Islands, Puerto Rico, US Minoring and Virgin Islands) then please contact our consumer services on (800) 374-6479 x1116 or email us at customer.service@burleighpottery.com to receive a shipping quote.

We reserve the right not to accept your order at our own discretion.